Sapling

Improved customer support through messaging assistance.

Sapling is an AI messaging assistant designed to improve response quality and efficiency for customer-facing teams. It integrates with popular messaging platforms and CRMs to provide real-time suggestions to help agents quickly compose personalized responses. Sapling Suggest™ retrieves relevant responses from a team response bank with the click of a button, while Autocomplete Everywhere™ provides deep learning-powered autocomplete suggestions across all messaging platforms. Sapling also catches 60% more language quality issues than other spelling and grammar checkers using a machine learning system trained on millions of English sentences. Sapling also enables teams to share knowledge with a snippet library and text expansion shortcuts/macros, and gain business insights from conversational data with natural language processing. It also provides best-in-class omni-channel support and enterprise security, with TLS and AES-256 data encryption, PII redaction, and SSO and MFA available for end-user identity management. Installation is simple and fast with two-click provision and 90% adoption rate. Overall, Sapling provides teams with improved and optimized omni-channel customer experience, higher-quality professional messaging, faster response and handle time, and improved customer satisfaction. Managers gain conversational insights to coach and prepare teams, while achieving greater efficiency and improved language quality.

Ai Promptly
Submitter

Featured on October 28, 2020

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